- Shipping & Delivery
Standard shipping is free for orders over $50. All orders under $50 pay just $5.95 for standard shipping. Standard shipping orders will ship via USPS Priority Mail or UPS Ground. We will choose the best and most economical delivery method for your order. UPS AIR and International shipping options are available at checkout and actual UPS rates are charged. Most orders will ship the next business day from San Diego, California. Don’t worry if everything doesn’t show up at once, some items may come the next day or from another carrier. Please keep in mind that deliveries to the East Coast can take up to 7 business days.
- Returns & Exchanges
All San Diego Surf Co. merchandise is unconditionally guaranteed. If you are not satisfied with your purchase for any reason, please let us know so we can take care of you. All returns or exchanges must be made within 30 days of purchase. Once the item is received by us a refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. If the item is defective or shipped incorrectly we will email you a UPS return label at our expense. You will need to hand the package to a UPS driver or UPS store. If you changed your mind and would like to return the item you can return it to one of our store locations or send it back to us at your expense. Please contact us for a return authorization number and shipping address priory to returning any merchandise.
- Ordering and Products
Fast and convenient, our website not only enables you to point, click and purchase, but it also allows you to track an order, access your Order History. We ask that you review your order carefully prior to submission, as it cannot be modified once submitted. You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and an approximate order total. If you placed your order through a password-protected online account, you may check the status of your order at any time by clicking on Your Account, signing in, and selecting My Orders. To check the status of any order please Contact Us. California Proposition 65 is a measure enacted by that state to notify residents when a consumer product contains lead or other substances that may cause birth defects, reproductive harm or additional health risks. Some of the products we carry, such as dinnerware, glassware, items used to serve food and items made with imitation leather such as shoes, bags and wallets may contain lead. To learn more, please visit http://www.atsdr.cdc.gov/toxfaqs/tf.asp?id=93&tid=22 for a list of lead-related FAQs.
- Payment, Pricing & Promotions
We accept the following methods of payment:
Items are charged to your credit card when they ship. If an item is on back order, you will not be charged until the back ordered item ships. All applicable taxes will be applied to orders shipped to addresses in the state of California. We make every attempt to have consistent pricing throughout our website and stores. Occasionally we offer special prices that are exclusive to our website or stores. Please contact us if you have any questions about pricing.